Keys to Achieving Success through Customer Service This book is a guide to help you learn and practice service skills in six key areas attitude communication product knowledge appearance personal standards and initiative It will help you uncover

This book is a guide to help you learn and practice service skills in six key areas attitude, communication, product knowledge, appearance, personal standards, and initiative It will help you uncover your knowledge, polish your skills and put them to work for you, and help you develop a professional service manner and a positive attitude about yourself and your job.